Flight Rules And Terms Of Use

1.        General

1.1. Obilet Bilisim Sistemleri A.S. (“Obilet”) provides a service by offering a platform to sell bus, flight and ferry tickets through the website with the domain name www.obilet.com (“the Website”) and mobile application owned by Obilet (“Mobile Application”). In the present document named Terms of Use for Purchase of Flight Tickets and Flight Rules (“Terms of Use for Flight”), the website and the Mobile Application will be jointly referred to as the “Platform”.

1.2. Please read this page when you visit Obilet or when you would like to purchase a ticket. It will be deemed that you have completely understood and agreed with all the matters set forth hereinabove as a whole, with important information on visits to and/or use of the Platform starting from your first visit to Obilet.

1.3. The present Terms of Use for Flight constitute an indivisible whole with the other comments, policies and rules contained in the Platform.

2.        The Parties and the Subject Matter

2.1. These Terms of Use for Flight apply for all who visit, purchase tickets from and/or subscribe to the Platform. Under the present Terms of Use for Flight, the term “the User” means all the people, who purchase flight tickets after becoming a member of the Platform (“the Member”) or who purchase flight tickets by simply visiting the Platform (“the Visitor”).

2.2. The owner of the Platform is the company named Obilet Bilisim Sistemleri A.S. located at “Sultan Selim Mah. Yunus Emre Cad. Topçu Is Merk. No: 1/11 Kat: 3 Kagithane/Istanbul”. The platform services offered through the platform are made available by Obilet. Within this context, “the Service” means the user's ticket purchase via Obilet.

2.3. The carriage service pertaining to the flight tickets made available for sale via the Platform is set forth clearly in the part of the Platform, where the respective ticket is bought, and Obilet has no responsibility with regards to the provision of such service. Obilet, acting as the intermediary for the conclusion of a distance contract with the title of an Intermediary Service Provider under the Consumer Protection Law numbered 6502 and Electronic Trade Regulation Law numbered 6563, has no responsibility with regards to the flight hours and/or similar content provided by airlines.

2.4. These Terms of Use for Flight qualify as a contract, and the subject matter of the contract is the sale of flight tickets. The ticket price, manner of payment, departure airport, destination airport, flight date, and flight hour are based on information available by the time the order is concluded, and such details are also sent to the e-mail address of the Users. Within this context, relevant details are as follows:

3.        Provisions

3.1. Obilet is entitled to alter the information contained or to be contained in the Platform and any forms and content therein as well as the present Terms of Use for Flight at any time deemed desirable by Obilet, without notice.

3.2. Any content and trademarks and logos created by Obilet, including but not limited to the Platform design, images, and html code, are proprietary to Obilet only. The users may not use, share, distribute, display, reproduce the products subject to intellectual and/or industrial rights of Obilet, and may not produce works derived therefrom.

3.3. Obilet may create and retain any records as set forth in the applicable legislation in relation with any transactions performed by the users in order to fulfill the liabilities imposed upon Obilet under the applicable legislation, especially including the Law Numbered 5651 for Regarding Online Publications and Prevention of Offenses Perpetrated through Such Publications for the legal duration as set forth in the applicable legislation. Such transaction data may include time and duration of the visit, the pages viewed and information on the website visited before the Platform. Such data shall only be used to measure the activity on the Platform and to develop ideas to further develop the Platform. The Platform is available for access by all the Users.

3.4. The Users hereby agree and undertake that they shall not reproduce, copy, distribute, process any content contained in the Platform, including but not limited to electronic texts, visual and auditory imagery, video clips, files, databases, catalogs and lists, and shall not engage in any direct and/or indirect competition with Obilet through any such actions or otherwise. Within this context, it is forbidden to copy, reproduce, transmit, and process the contents and interface without the written consent of Obilet and to display the same on other websites and/or anywhere else. No content of any type accessible and/or displayed through the Platform may be used or displayed anywhere, especially including the internet, by third persons without prior written approval of Obilet; any other action shall constitute unlawful use.

3.5. Access to the database, where the content accessed and/or displayed via the Platform, by third persons for the sole purpose of viewing the relevant content and/or as and within the scope authorized by Obilet shall be considered lawful. Any other access shall be unlawful. Neither the database nor any information contained on the database may be copied, in part or in whole, without prior written consent of Obilet, may not be transferred to other databases and may not be made accessible and available for use by third persons through such databases.

3.6. It is prohibited to retrieve information intensely from the database in order to obtain the images accessible and/or viewable through the Platform. Obilet may exercise legal rights to ensure that people, who fail to observe such prohibition, are duly penalized under the applicable legislation on grounds of having “accessed the information system in an unauthorized manner”.

3.7. Obilet offers no warranties as to the service provided. The platform and contents thereof are made available "as is". Obilet is in no way responsible for any losses and damages arising out of any failure, error, cancelation or delay with respect to any flight, as well as interrupted communication or a computer virus. The Users hereby agree in advance that in case of any conduct against the rules and liabilities as set forth in the present Terms of Use, Obilet reserves the right to implement any sanctions, including but not limited to deny access.

3.8. Obilet and Obilet's partners, employees or content providers may not be held responsible for damages that may be attributable to any errors and unintentional neglect, defects or incomplete information that may occur in the Platform as well as any interruption or delay experienced by the Users, regardless of the reason and duration for the same. All these natural or legal persons disclaim any responsibility for any claims of damages and losses by third persons as well as any relevant penalties, indemnification or consequential losses.

3.9. Obilet may offer links and/or routing to other websites through the Platform. Obilet may publish advertising by contracted third persons and/or application forms for various services; may lead the Users to websites of advertisers or the third parties through such forms and advertising. Existence of such links does not imply that the contents of such other websites and pages are controlled by Obilet in any manner whatsoever. Obilet is not responsible for confidentiality practices, contents of such other websites accessed via such link or confidentiality policies and practices of third parties. Obilet has no responsibility for the content accessible via such links, and is also not responsible for any losses that may arise out of any transactions to be performed on the other websites accessed. The Users hereby agree in advance that they are solely responsible for accessing the other websites via such links.

3.10. The User in question is solely responsible for any transactions performed on the Platform by himself/herself. Subscriptions and/or purchases may be viewed by third persons using the same computer under certain circumstances, such as but not limited to those where the Users are sharing a common computer. The Users are to exercise maximum care for this purpose.

3.11. Platform membership is for personal use exclusively. The Members have the option to get more information on services and to cancel membership. The members may change or update their membership preferences or details any time as they deem desirable. The members may also close their membership accounts any time.

3.12. Terms of Use for Flight and the other texts contained in the Platform shall automatically cease to be applicable when the Platform is shut down by Obilet for any reason whatsoever. However, Obilet is entitled to change its business, business partnership and domain name, and to perform the same activity under another domain name, and no such changes shall have any effect on the Terms of Use for Flight.

4.        General Rules

4.1. The User hereby agrees and undertakes to be responsible for the content and accuracy of the passenger details entered into the Platform, and that no change may be made once the information is entered into the system, and that the User is solely responsible for any damages to arise in relation therewith.

4.2. The User hereby agrees and undertakes that Obilet shall not be responsible for any disputes, damages and/or demands that may arise between the airlines and the User with respect to any services offered by Obilet as the intermediary, and that, in any such case, the sole contact shall be the actual provider of the service.

4.3. The User hereby agrees and undertakes in advance that Obilet makes no representations to the effect that the content received from the airlines and/or intermediary institutions shall be accurate or complete; and also that Obilet is not responsible for any damages arising out of an interrupted connection or communication attributable to the firms providing infrastructure for internet and telecommunications.

4.4. The User hereby agrees and undertakes in advance that Obilet exercises maximum care as to accuracy of the information received from the supplier and/or intermediary firms and announced on the Platform; and that, however, Obilet may not be held responsible for failure to display the specified quality and availability of any service purchased or demanded.

4.5. The User hereby agrees and undertakes that the service is regulated either directly by or under the control of the relevant airlines and/or intermediary institutions; and that the rules and conditions of the relevant airlines shall apply for the statements on contents on Obilet.

4.6. Obilet qualifies as an intermediary between the User and the airlines with respect to any services offered by Obilet. The User hereby agrees and undertakes that Obilet may not be held responsible for any problems that may arise in relation with the services, with respect to which Obilet acts as the intermediary. Moreover, it shall not be possible to impose any responsibility upon Obilet or any contracted agencies if it is not possible for the flight to take place due to the flight rules and restrictions applied by the airlines, from whom flight ticket is purchased.

4.7. The User hereby agrees and undertakes that Obilet shall not be responsible in any manner whatsoever for any problems beyond Obilet's control, which may prevent flight, for which ticket is purchased through the sale channels of Obilet, such as any national or international political events, strikes or civil commotion, minimum passenger requirement, excessive reservation, natural phenomena to the extent of having an impact on the operability of the airspace, unavailability of seats and technical malfunction etc.

4.8. The User hereby agrees and undertakes that Obilet shall not be responsible for any cases of force majeure, extraordinary circumstances, accidents and similar occurrences that may occur before/after the flight pertaining to the ticket purchased through the sale channels of Obilet.

4.9. The User must enter the User's name, TR ID No and/or passport no, e-mail address and credit or ATM card no and expiry date of the respective card correctly when making a purchase through the Platform. The User hereby agrees and undertakes that Obilet shall not be responsible for any problems that may arise due to the failure to provide such information accurately and completely. In order to inform the User about the service provided, Obilet shall send an electronic message using the contact details provided by the User when making the purchase.

4.10. Any payments to be made for any purchases through Obilet shall be made using either a credit card or an ATM card. The User hereby agrees and undertakes that the ATM or credit card used for the payment must be a member of the 3D Secure system. 3D Secure ensures complete authentication for transactions through its own system; and the User hereby declares that the User is solely responsible for any transactions taking place through such system and thus that the User may not object to any payments made via the Platform. The User hereby agrees that Obilet shall not be responsible for any problems that may be attributable to 3D Secure.

4.11. A booking or service purchased through the Platform may not be transferred to another person and no name change is allowed.

4.12. The User hereby agrees and undertakes that, if the User is to receive a refund following purchase of a service through the Platform, the amount to be refunded shall be determined according to the terms of the airlines and/or the intermediary firm. The User also hereby agrees and undertakes that, at the end of the respective process, the amount to be refunded shall be refunded to the credit or ATM card used when purchasing the service or to the bank account specified by the User.

4.13. With regards to the flight tickets purchased from the Platform, the passengers need to have their passports and ID cards with them whenever required by the destination. Moreover, in cases where a minor under 18 is to travel alone or with anybody other than a parent, the airlines' flight rules for minors shall apply. The User hereby agrees and undertakes that Obilet shall not be responsible if the User is denied travel abroad due to any problems that may arise in the course of passport and visa transactions between the country of departure and country of destination (such as passport or visa not getting approved etc.), attributable to the passenger (tax debt, lack of transit visa etc.) or to any other intermediary channel and that the User shall be solely liable for any cancelation or delay arising because of any such reasons.

4.14. The User hereby agrees and undertakes to adhere by the conditions of the airlines and/or intermediary companies for all the services purchased through the Platform, and that, if the airlines alter any of the said conditions, the information updated by the airlines shall apply; and diverse practices and penal charges as applied by the specific airlines may be applicable for any transactions of cancellation/refund and change.

5.        Rules and Terms for Flight Tickets

5.1.        General Rules for Booking and Ticketing

5.1.1. It is possible to book for maximum 4 passengers at once through the Platform. It is not possible to book for a minor alone for any domestic flight on the website. Booking for a minor absolutely requires an adult.

5.1.2. The User may have book with an option, depending on the classification of airlines. It is the responsibility of the User solely to follow up and conclude the option. In order to benefit from your booking with an option, the purchase must take place via the system before time determined by the airline expires.

5.1.3. With regards to booking with an option, the airlines determine the duration for any option and they reserve the right to change such duration. If the airlines apply such update to Obilet, Obilet sends the User a notice containing the relevant information. Obilet is not responsible for any failure of the airlines to inform Obilet about such update and for any purchase not completed until the end of the duration of the option. The User shall be solely responsible in this respect.

5.1.4. Once the User makes the purchase, the User may not automatically change the reservation and the routing for the ticket through the Platform. The User needs to contact the Call Center or Live Support for such purpose.

5.1.5. The Users, who purchase tickets with special options, such as an option for students, soldiers etc., are liable to prove their entitlement to such options at the airport by providing their identification and similar documentation. The relevant User shall be solely responsible for any penalties that may arise due to the User's failure to provide the necessary documentation.

5.1.6. Once the payment is made, the travel shall be considered finalized. Any further cancelation of and changes to the booking entry and/or the flight ticket shall be processed in line with the rules and conditions of the respective airlines. The User hereby agrees, declares and undertakes that the User shall abide the rules provided herein and shall be liable to inform the passengers, for whom the User books or purchases tickets, about these rules, and that, otherwise, Obilet shall not be responsible for any complaints and grievance to arise.

5.1.7. For flight tickets, the baggage allowance as determined by the airlines in kg according to the destination shall apply. The airlines may demand extra charges if the specified baggage allowance is exceeded and if pieces of personal equipment, such as those for sports, music and similar purposes, are carried. Obilet is not responsible for any problems that may arise between the airlines and the Users in relation with the baggage. Obilet assumes no responsibility if any demand communicated as a note to the airlines is not accepted.

5.1.8. If you need wheelchair at the airport or up to the plane and if you demand additional seats or baby bed, airlines may demand extra charges.

5.1.9. When you approve the ticket purchase, the flight ticket price (incl. taxes and other expenses) shall be collected from the credit or ATM card used for the payment. The card holder does not have to be one of the passengers. However, the airlines selling the ticket may demand the card of payment to be presented during check-in. In such a case, Obilet shall not assume any responsibility if the card is not presented and the passenger applies for a refund on grounds of not being able to fly.

5.1.10. An infant may travel without a separate seat only if the infant is not aged 2 yet. Infant travelers aged 0 to 2 may not travel alone. They can travel with a parent / an authorized adult or the accompanying flight attendant. If a flight attendant is appointed to accompany, then child fare shall apply; and OW (One Way) fees shall be charged by the airlines for the flight attendant.

5.1.11. A flight attendant may accompany a child aged 7 to 11, who has turned 7 and has not yet celebrated his/her 12th birthday, and who is allowed to travel alone by his/her parent or legal representative, upon demand. Child discount shall be applicable. A flight attendant is also appointed for a charge for a passenger, who is not capable of assisting transactions such as check-in and/or customs transactions etc., if considered necessary by the airlines. Accompanying passenger status may vary depending on the airlines. You can access detailed information through websites of the respective airlines. The rules of the airline shall apply in case of any dispute.

5.2.        Scheduled Flights

5.2.1. It is not possible to change and/or refund some tickets. The Users must pay attention especially to such complementary conditions, which may be chargeable in addition to the ticket prices.

5.2.2. Obilet is not responsible for any extra charges for services such as check-in, seat picking, baggage, catering etc. as may be demanded by some airlines subject to their own terms. The User is to be in touch with the airlines for such services.

5.2.3. The passengers must be at the airport by not later than 120 minutes in advance of the flights for international flights and by not later than 90 minutes in advance for domestic flights. Obilet is not responsible for any problems that may arise because the Users are delayed for the flight or arrive late at the airport. Some airlines may request the return flight to be confirmed. Any confirmation not communicated to airlines by the passenger in time may result in cancellation of the flight. The User hereby agrees and undertakes that Obilet is not responsible for any such case.

5.2.4. The flight route set forth on the ticket must be followed in the order set forth on the ticket. Any connecting or return tickets pertaining to skipped or unrealized flights may completely invalidate the ticket.

5.2.5. Direct flight is a flight described as "Non-Stop". It implies that no transfer is necessary during flight. In some cases, layovers take place for refueling purposes only and direct flight passengers are generally not allowed to get off. However, Obilet is not responsible for any delays and damages that may arise because the passengers are allowed to get off or because of transfer to another aircraft.

5.2.6. The airlines may refuse to allow a passenger, who is pregnant into her 28th week or more. The User is liable to acknowledge this fact in cases where necessary.

5.2.7. Under some circumstances, two one-way tickets may be issued in order to create combinations from different airlines for a round trip in national lines, in order to benefit from exclusive, more economical and advantageous prices. This means two separate booking entries (one for the outbound flight and one for the return flight). It must be kept in mind that both reservations will have their separate, specific rules. When you have to cancel one of these flights, the other shall not be affected; and there is no need to pay additional fare and penalty for the remaining flight tickets. This also means that when the outbound flight ticket is not used, the return flight shall not be affected (or vice versa). Changes to or cancelations of one booking item shall not affect the other flight booking, and the rules for the valid flight shall remain applicable.

5.2.8. Airlines reserve the right to change the times and dates of the flights. In such a case, if airlines inform Obilet, Obilet sends the Users a notification by SMS and/or e-mail in the light of the passenger information that they provide. It is assumed that the sent notifications are delivered or received on the date of transmission. The User is responsible for any problems to arise because such information provided is inaccurate or incomplete. The User hereby agrees and undertakes that Obilet is not responsible for any problems that may arise out of the failure of the airlines to inform Obilet.

5.2.9. Obilet may not be held responsible for any breakdowns, accidents and losses that may arise at the airports or onboard, regardless of the origin and cause thereof, and any losses, damages, additional charges and liabilities related thereto.

5.3.        Terms for Cancelation, Refund and Change

5.3.1. Provisions of the Distance Contract Regulation and the Right of Withdrawal contained therein are not applicable for the present CONTRACT under Article 2/2-h of the Regulation.

5.3.2. The User must pay attention to the cancelation/refund terms of the respective class applicable for the ticket purchased by the User. For tickets allowing cancelation/refund, if the flight is in less than 12 hours, then the User is liable to follow the procedure as required by the airlines in line with their own principles for any cancelation/refund transactions.

5.3.3. The User needs to contact the Call Center and Live Support for cancelation and refund with regards to booking through Obilet for national and international flights, during the booking stage or once ticketing takes place.

5.3.4. Current practices shall be taken into consideration if the airline companies introduce a different practice for terms of cancelation and change

5.3.5. Promotional tickets may not be subject to change, cancelation and refund under the conditions as determined by the airline companies. If the User directly contacts the relevant airline company for a transaction of cancelation/refund or change, then the User will need to continue any further process with the airline company. The User hereby agrees that, if the User conducts a cancelation/refund or change transaction by directly contacting the relevant airline company, Obilet shall not be responsible to inform the User. Please click for detailed information on canceling your flight ticket.

5.3.6. Only the card used when purchasing the ticket shall be refunded for refundable tickets paid through Obilet sale channels. If the card used for the payment expired or is canceled:
- If the card holder is using another card from the same bank, then card holder's account shall be refunded.
- If the card holder is no longer working with the bank, then the card holder is to apply to the Call Center with an official letter received from the bank.

5.3.7. Changes shall be subject to charges. For refunds, the Service Fee charged during ticketing shall not be refunded. Moreover, any benefits earned by the User through such transaction, such as miles etc., shall be canceled. Cancelation via phone may also be subject to an additional charge.

5.3.8. All bookings via Obilet are checked automatically by the systems of the airline companies. Under the booking rules, only one reservation will be valid in case of duplicate booking; and any other duplicate booking of the User shall be canceled without notice. Obilet shall not be responsible for any such cancelations.

5.3.9. Obilet and Obilet's partners, employees or content providers may not be held responsible for damages that may be attributable to any errors and unintentional neglect, defects or incomplete information that may occur in the Platform as well as any interruption or delay experienced by the Users, regardless of the reason and duration for the same.

5.4.        Charges

5.4.1. The price of each flight booked through Obilet consists of the net price of the flight ticket, taxes and service fees.

5.4.2. Airline companies may change current prices without prior notice. Obilet shall be entitled to charge the User any price increase until the ticket price is paid in full, and the User shall be liable to pay such increase. Moreover, Obilet is not responsible for any price increase that may occur during the booking option term or for any difference in price arising for reasons beyond Obilet’s control.

6.        6. Airline Company Services

6.1. Obilet offers a platform for selling flight tickets for passengers as provided by airline companies via the platform and provides the relevant services. Within this framework, Obilet has no responsibility for the cases, where the airline companies fail to actually provide the services undertaken by them, and/or for any problems attributable to the airline companies. Similarly, Obilet shall not in any way liable to refund a ticket sold through Obilet and the service fee, if charged, in line with ticket sale policies of the airline companies and the contracts entered into under such circumstances.

7.        7. Protection of Personal Data and Confidentiality

7.1. Obilet hereby undertakes to take any measures as necessary in order to keep personal data and customer details confidential and to store the same in line with the applicable legislation. For more information on personal data, please refer to the Clarification Text Regarding Protection of Personal Data.

7.2. Obilet may share data regarding visits, purchases and similar necessary details with third persons in cases, where it is necessary to do so in order to fulfill legal obligations arising out of the applicable legislation, where it is necessary to demand information in line with an ongoing investigation or interrogation conducted by the competent administrative and/or judicial authorities, and/or where it is considered necessary to provide information for the purpose of protecting the safety of the visitors.

8.        8. General Provisions

8.1. The law of the Republic of Turkey shall govern implementation and interpretation of the present Terms of Use for Flight as well as management of any legal relations arising hereunder. Istanbul (Merkez) Courts and Debt Enforcement Offices shall have sole jurisdiction over any disputes arising or to arise out of the present Terms of Use for Flight.

8.2. Obilet shall not be legally liable for delayed performance and/or non-performance of any liabilities arising the Terms of Use for Flight in any case that is legally considered a force majeure case. Such and similar circumstances shall not be taken as delay, non-performance or default on the part of Obilet and Obilet shall not have any liability to indemnify the User for any losses and damages in any such case. The term force majeure case shall be interpreted to refer to circumstances occurring beyond the control of Obilet and/or the airline firm to provide the carriage service in line with the purchased ticket, which could not be prevented despite due diligence. Within this context, cases including but not limited to natural disasters, riots, wars, strikes, epidemics, communication problems, infrastructure and internet breakdowns and/or interruptions, power outages and adverse weather conditions and/or administrative decisions shall also be considered as cases of force majeure.

8.3. The notifications to be sent to the Users when they purchase tickets shall be sent to their e-mail addresses and/or phone numbers that they enter into the respective parts of the Platform. Obilet shall have no responsibility whatsoever if the Visitors and/or Members cannot be notified as they have provided inaccurate contact details.

8.4. The Users enter their preferences regarding commercial electronic messages to allow Obilet contact them when becoming a member and/or purchasing a ticket. The members may always change their contact preferences via the relevant part of the Platform. The Visitors, who use the Platform without becoming a member, may also submit their communication preferences through e-mail, phone or similar methods.

8.5. The Parties hereby agree that the books and records, computer records, confirmed fax messages and e-mails of the parties shall constitute valid evidence with respect to any dispute that may arise out of the present Terms of Use for Flight.

8.6. Obilet’s failure and/or delay in exercising the rights arising out of the present Terms of Use for Flight and/or the applicable legislation may not be interpreted as a waiver from the right in question.

9.        Effect and Contact

9.1. These Terms of Use are agreed in advance by the User upon purchase of the flight ticket from Obilet. Under article 20 of the Distance Contracts Law that came into effect under the Consumer Protection Law numbered 6502, Obilet is a company acting as the intermediary for the conclusion of a distance contract on behalf of the seller or the provider using or making available for use certain means of telecommunication via the system that it has established. Under the Distance Contracts Regulation, the sellers and the providers are directly responsible before consumers for making available the transport and accommodation services and providing the necessary information.

9.2. Within this framework, the User hereby agrees in advance that the rules and conditions as determined by the legal person providing the transport service shall apply for the tickets purchased via the Platform.

9.3. The Users may contact Obilet using the following details: