Ticket Cancellation and Voucher Conversion Rules

For coach services departing from Türkiye, all coach operators and all entities selling tickets are required to comply with the Road Transport Regulation. According to Article 36/8 of this regulation, passengers are entitled to request a ticket cancellation at least 24 hours prior to the departure time. Under the mutual agreements we have with coach operators, this period may be reduced to less than 24 hours for many companies operating departures from Türkiye, depending on their own internal practices. Additionally, for departures from Türkiye, if the “Last-Minute Refund Right” service is purchased, the ticket may be cancelled up until the scheduled departure time. For services taking place outside Türkiye or not departing from Türkiye, cancellation and refund conditions are not governed by Turkish legislation; the applicable rules are determined entirely by the coach operator’s own policy. For services within European Union member states, operators act in line with the EU Passenger Rights Regulation (Regulation (EU) No 181/2011), and the applicable cancellation conditions may vary depending on the policy set by the relevant operator. For cancellation requests initiated by the passenger, the right to cancellation may be partially or fully unavailable depending on the fare, ticket type, and the cancellation policy determined by the coach operator.